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November 21, 2024
Why Food Delivery Poses A Threat to Condominium Security
By
Nayomie Spence-Lees
Food delivery services like Uber Eats and DoorDash have become an increasingly popular choice across Canada, including for residents of condominium buildings. While these services offer convenience for condo residents, they can create significant security and safety risks for buildings. Your condominium’s residential security team can implement measures to mitigate these security risks and provide a safer food delivery experience that protects all residents. In this blog, we'll explore the security challenges posed by food delivery services and how residential security guards can help maintain building safety.
Why Do Food Delivery Services Pose Security Risks?
Food delivery services create several issues for residential buildings. Delivery drivers frequently request access to residential floors, compromising access control measures designed to keep buildings secure. The practice of permitting delivery drivers access to secured residential floors can unintentionally allow access to unauthorized individuals, and even thieves.
This past June, in California, a thief posing as a delivery driver broke into a condominium and stole “thousands of dollars worth of valuables”. The victim stated, “I think his M.O. is the whole brown bag in one hand, having the phone in the other, seeming like a resident or a food delivery person." Cases like these highlight the need for enhanced security practices when it comes to food delivery.
Additionally, some drivers leave food unattended in building lobbies, creating health hazards. Uncollected food can spoil, attract pests, and create unsanitary conditions in common areas that affect all residents.
What Do Residential Security Guards Monitor For?
At Blackbird Security, our residential security guards are trained to identify and prevent security risks associated with food delivery services. Here's what they watch for:
Unauthorized Building Access
Concierge security guards stationed at the front desk monitor all individuals entering the building. They ensure delivery drivers remain in designated areas and don't access residential floors without proper authorization. Through CCTV monitoring, guards can also watch for delivery drivers entering through other access points such as the parkade or back entrance.
Unattended Food Items
Residential security guards monitor lobbies and common areas for food items left unattended. When uncollected food is discovered, guards document the incident and coordinate with building maintenance teams to have items removed before they create health hazards.
Suspicious Behaviour
Through a combination of experience and vigilance, residential security guards become familiar with legitimate delivery drivers and their standard procedures. This allows them to quickly identify suspicious individuals who may be posing as delivery personnel to gain building access.
How Do Security Guards Maintain Safe and Secure Food Delivery Practices?
When issues with food delivery are identified, residential security guards take steps to maintain building security. They may implement strict policies requiring residents to meet delivery drivers in the lobby and prevent delivery to residential floors. Guards can also designate specific areas for food pickup, such as a table near the concierge desk, and ensure these areas remain clean and secure.
Using industry-standard reporting software like TrackTik, guards document all incidents related to food delivery, including unauthorized access attempts and unattended food items. These reports help building management address ongoing issues and adjust policies as needed.
Partner With Canada's Number One Condominium Security Provider
Maintaining building security while accommodating modern conveniences like food delivery requires a balanced approach. Through a high-quality residential security team, condominium communities can ensure their buildings remain secure while still allowing residents to enjoy the benefits of food delivery services.
Ready to get started? Get in touch with us through the form below to find out how we can help secure your building.
Find out more about threats to condo security in our Definitive Guide to Condominium Security.
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Frequently Asked Questions
What services do security companies offer?
At Blackbird Security, we offer a range of security services, such as:
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
Can security services be customized?
Many providers offer standard security programs, but Blackbird Security emphasizes a collaborative approach to customization. By considering factors such as your industry, location, size, and specific risks, we work closely with you to design security strategies that fit your needs. This might include adjusting patrol schedules, reporting frequency, or tailoring patrol routes to align with your operations.This is possible through our dedicated Client Services team as well as our in-house Control Centre and Reporting teams. Customization is a fundamental part of how we provide effective and seamless security solutions
Are security providers in Canada regulated?
Yes, most countries and regions (including Canada) have licensing bodies and regulations that govern security providers. Check local laws to ensure your provider complies with these standards.
How do I measure the effectiveness of security measures?
Measuring the effectiveness of security measures involves tracking key performance indicators (KPIs) to evaluate how well systems and personnel are meeting safety and asset protection goals. Start by analyzing incident response times, reductions in theft, vandalism, or shrinkage, and overall resolution rates for reported issues. Comparing pre- and post-implementation data helps demonstrate tangible improvements in safety and loss prevention. Regular audits, surveys, and risk assessment reports can also gauge the reliability and perception of security measures.
Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
What level of support can I expect from Blackbird Security
We ensure all of our clients have the utmost support for their businesses, and there's a few ways we do this:
- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.
Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.
- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.
Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.
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