3
min read -
July 16, 2025

Hero in Uniform: How Blackbird Security’s Akash Kumar Saved a Life at Station Mall

By
James Wan

'It's my job, but also I’m a human being' - Akash Kumar

On Sunday, 29th June 2025, 26-year-old Tactical Guard Akash Kumar was stationed at the Station Mall in Sault Ste. Marie, Ontario. 

At approximately 4:30 pm, Kumar was on duty when he suddenly heard a woman calling for help. He then quickly noticed the 22-year-old woman being stabbed repeatedly by a man. At first, he thought they were a couple until he heard the woman screaming. 

 “She was screaming–like crying–and so I go there and hold the guy," Kumar said.

Without hesitation, Akash jumped into action. He intervened, separating the attacker from the victim, called 911, and safely pursued the suspect outside the mall—leading him away from the injured woman until police arrived. Thanks to his training and quick thinking, Akash just didn’t react bravely, he saved the woman’s life.

This incident highlights the very best of Blackbird Security’s values: professionalism, vigilance, and a deep sense of care. We extend our sincere thanks to Akash Kumar for his courage, compassion, and leadership. His actions exemplify what we strive for every day at Blackbird Security.

The Reality of Mall & Retail Incidents in Canada

Incidents like this one are sadly not isolated. In recent years, Canada has seen a sharp rise in mall-related incidents, from theft to violent crime.

Here’s what the data tells us:

Type of Incident

Reported Cases (2024–2025)

Shoplifting / Retail Theft

155,000+ annually

Smash-and-Grab Robberies (GTA)

43 in 2024 (up from 21 in 2023)

Knife-Point Robberies / Stabbings

4+ major mall incidents

Youth Involvement in Mall Crimes

60% of reported violent cases

Mall Security Interventions (2025)

30% led by private security

These numbers emphasize the importance of having trained, experienced security personnel on site—especially in high-traffic environments like shopping centres.

Blackbird Academy

Akash’s heroic actions weren’t just instinct—they were grounded in professional training through Blackbird Academy.

Through our academy, guards like Akash are equipped with advanced training in:

  • De-escalation techniques

  • Crisis response

  • Emergency intervention

  • Public safety communication

  • Legal use of force protocols

Blackbird Academy ensures our guards are prepared, calm, and capable in high-pressure situations. Incidents like the one at Station Mall are exactly why our comprehensive and ongoing training programs matter.

Learn more about Blackbird Academy here:
🔗 Blackbird Academy Training

Partner with us today

Retail crimes happen every day, but you don’t have to face them alone. With Blackbird Security by your side, you’re not just getting a security guard—you’re getting a highly trained professional capable of preventing, de-escalating, and responding to any threat.

Whether it’s a shopping centre, big-box retail store, or independent boutique, we’re here to help you build a safer, stronger environment. Contact us today to find out how we can help you with your retail security needs.

 

Diagram showing harmful X-rays blocked by a lead apron and harmless light passing through.

Frequently Asked Questions

What services do security companies offer?
At Blackbird Security, we offer a range of security services, such as:
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
Can security services be customized?
Many providers offer standard security programs, but Blackbird Security emphasizes a collaborative approach to customization. By considering factors such as your industry, location, size, and specific risks, we work closely with you to design security strategies that fit your needs. This might include adjusting patrol schedules, reporting frequency, or tailoring patrol routes to align with your operations.This is possible through our dedicated Client Services team as well as our in-house Control Centre and Reporting teams. Customization is a fundamental part of how we provide effective and seamless security solutions
Are security providers in Canada regulated?
Yes, most countries and regions (including Canada) have licensing bodies and regulations that govern security providers. Check local laws to ensure your provider complies with these standards.
How do I measure the effectiveness of security measures?
Measuring the effectiveness of security measures involves tracking key performance indicators (KPIs) to evaluate how well systems and personnel are meeting safety and asset protection goals. Start by analyzing incident response times, reductions in theft, vandalism, or shrinkage, and overall resolution rates for reported issues. Comparing pre- and post-implementation data helps demonstrate tangible improvements in safety and loss prevention. Regular audits, surveys, and risk assessment reports can also gauge the reliability and perception of security measures.

Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
What level of support can I expect from Blackbird Security
We ensure all of our clients have the utmost support for their businesses, and there's a few ways we do this:

- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.

Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.

Secure Your Operation Today

Talk to our security experts about protecting your facility. We’ll assess your needs and build a plan that works.
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Seven diverse security personnel standing in a row outdoors with city buildings in the background, wearing security uniforms.