3
min read -
November 29, 2025

Blackbird Security Partners with H&M Retail Store in CF Rideau Center to Provide Uniformed Security Services

By
Ranko Vukovic

Blackbird Security is happy to share that we have partnered with the H&M retail store at Cadillac Fairview (CF) Rideau Center in Ottawa, to provide uniformed security services.

About H&M

H&M is a multinational clothing company that focuses on fast-fashion clothing for men, women, teenagers, and children. The highly popular retail chain seeks to make it possible for customers around the world to express themselves through fashion and design, while creating value for their customers.

Our Partnership

H&M has chosen to partner with Blackbird Security to oversee the safety and security of their 28,336 square foot retail space, located in Ottawa's premier shopping destination of CF Rideau Center.


With the three-level shopping mall seeing well over 20 million people annually, the H&M location sees an endless amount of foot traffic. With all of its merchandise on display, the store is a susceptible target for potential theft. 


As such, the H&M location recognized the importance of hiring in-store security seven days a week from open to close to help reduce retail loss. With the presence of highly visible in-store security, the store will be able to deter unwanted criminal activities and help with shrinkage prevention.

Why Retail Stores Choose Blackbird Security

We understand the importance of providing a visible deterrent to crime. Our uniformed security guards are expertly trained to respond to threats and protect property with the highest standards of professionalism, while upholding the level of customer service that our retail clients, and their customers have come to expect.

Reputable Security Company

Blackbird Security possesses years of experience providing reputable uniformed security services to some of the largest national retailers. We’re proud of our record as Canada’s number one security company, upholding the reputations of our customers, while also protecting their staff, clients, and business assets.

Custom Security Plans

At Blackbird Security, we provide responsive and thoughtful protection in a variety of retail settings such as malls, supercentres, warehouses, and more, so we understand that all businesses and retail locations have unique security needs and budgets. That’s why we’re happy to create a custom security plan that’s respectful of each retail business's budgetary needs, while providing the utmost coverage. 

Reliable Asset Protection

As the market continues to shift and the cost of materials soar, the need for reliable uniformed security guards to protect assets and merchandise from unwanted theft and vandalism has grown. Blackbird Security provides effective protection with a variety of service solutions, regardless of the size, location, or quantity of your assets, that ensures the safety and security of your business. 

Is Your Retail Business Protected?

It’s important to ask yourself if your retail business is protected. If not, it’s time to consider the cost-benefit of hiring on-site security services, much like H&M at CF Rideau Centre. 


Blackbird Security’s highly trained team are proficient in retail loss prevention, shrinkage reduction, and non-violent crisis intervention. Regardless of the size of your business, we’ll work with you to build a custom security plan that’s designed to maximize the coverage of your retail location. 


Learn how you can protect your business now.

Diagram showing harmful X-rays blocked by a lead apron and harmless light passing through.

Frequently Asked Questions

What services do security companies offer?
At Blackbird Security, we offer a range of security services, such as:
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
Can security services be customized?
Many providers offer standard security programs, but Blackbird Security emphasizes a collaborative approach to customization. By considering factors such as your industry, location, size, and specific risks, we work closely with you to design security strategies that fit your needs. This might include adjusting patrol schedules, reporting frequency, or tailoring patrol routes to align with your operations.This is possible through our dedicated Client Services team as well as our in-house Control Centre and Reporting teams. Customization is a fundamental part of how we provide effective and seamless security solutions
Are security providers in Canada regulated?
Yes, most countries and regions (including Canada) have licensing bodies and regulations that govern security providers. Check local laws to ensure your provider complies with these standards.
How do I measure the effectiveness of security measures?
Measuring the effectiveness of security measures involves tracking key performance indicators (KPIs) to evaluate how well systems and personnel are meeting safety and asset protection goals. Start by analyzing incident response times, reductions in theft, vandalism, or shrinkage, and overall resolution rates for reported issues. Comparing pre- and post-implementation data helps demonstrate tangible improvements in safety and loss prevention. Regular audits, surveys, and risk assessment reports can also gauge the reliability and perception of security measures.

Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
What level of support can I expect from Blackbird Security
We ensure all of our clients have the utmost support for their businesses, and there's a few ways we do this:

- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.

Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.

Secure Your Operation Today

Talk to our security experts about protecting your facility. We’ll assess your needs and build a plan that works.
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Seven diverse security personnel standing in a row outdoors with city buildings in the background, wearing security uniforms.